Frequently Asked Questions

Our platform is built for sales professionals, marketing agencies, B2B service providers, startups, and any business that needs to connect with a specific market segment.

We differentiate ourselves through transparency in our data collection, a focus on data accuracy, and flexibility with custom lead packages. Unlike black-box providers, we're open about where our data comes from.

No, RangeLead operates on a pay-per-package model. You only pay for the specific lead lists you need, with no recurring fees or subscriptions.

We ethically source our data from public online sources, including government registries, company websites, social media profiles, and services like Google Maps.

Our database is continuously updated. Standard packages are refreshed quarterly. For custom orders, we can perform real-time scraping to ensure you get the most up-to-date information.

Yes. We only collect publicly available business information and operate in compliance with major data privacy regulations.

We use a multi-step validation process, including automated checks, cross-referencing, and third-party services to verify email addresses and phone numbers.

We strive to keep our hard bounce rate below 5% through rigorous, real-time email verification checks before delivery.

We stand by our data. If any list has an accuracy rate below 95%, contact support, and we will provide a credit or a refreshed data set.

A standard package includes Company Name, Website, Phone Number, Business Email, Address, Category, and social media links. Custom packages can include more.

Absolutely. Every lead package has a "Download Sample" button for a free sample of 5-10 leads to verify data structure and quality.

All lists are delivered in standard CSV (.csv) format for maximum compatibility with CRMs and other tools.

Pricing is based on the number of leads, the rarity of the target industry, and the number of data points included. Our pricing is transparent on each package page.

We accept all major credit cards (Visa, MasterCard, American Express) through our secure payment processor, Stripe.

Yes, we offer discounts for large-volume purchases. Please contact our sales team to discuss your requirements for a custom pricing plan.

When you purchase a lead package, you are granted a perpetual, non-exclusive license to use the data for your internal sales and marketing purposes.

No. The license is for your internal use only. Reselling, sharing, or distributing the data is strictly prohibited. Each list is seeded with unique identifiers to track misuse.

Yes, for B2B outreach in many jurisdictions, provided you comply with relevant regulations like CAN-SPAM. It is your responsibility to understand and adhere to the specific laws in your target region.

You are responsible for following all applicable laws, which typically include providing a clear opt-out, honoring opt-out requests promptly, including your physical address, and not using deceptive subject lines.

Immediately after your payment is confirmed, you will receive an email with a secure download link. You can also access your purchased lists anytime from your account dashboard on our website.

For security, the download link in your email will expire after 72 hours. However, you can always generate a new link by logging into your account dashboard.

Due to the digital nature of our data, we generally do not offer refunds once a list has been downloaded. However, if you are not satisfied with the quality, please contact us within 7 days of purchase to discuss a resolution.

We encourage you to contact our support team first to resolve any issues. If a chargeback is initiated, your account and access to any purchased data will be suspended pending an investigation by our payment processor.

We specialize in custom orders! Use our "Custom Request" form to tell us exactly what you're looking for—industry, location, specific criteria—and our team will get back to you with a quote.

It's a simple 3-step process: 1. Submit your detailed request. 2. We'll provide a quote and timeline. 3. Upon your approval and payment, we'll build and deliver your custom list.

The timeframe depends on the complexity and size of the request. Simple requests can be turned around in 2-3 business days, while more complex scrapes may take a week or more. We will provide a clear delivery estimate with your quote.

Yes, we offer a REST API for enterprise-level clients who need to integrate our data directly into their applications or workflows.

The API allows you to programmatically search for lead packages, purchase lists, and download data. It's ideal for businesses that need fresh data on an ongoing basis.

API access is available on our Enterprise plans. Please contact our sales team to discuss your needs, and we can provide you with API documentation and an access key.

Our focus is on business data. We collect information that you would typically find on a business card or public directory, such as company name, business address, corporate email address, and phone number. We do not seek to collect sensitive personal information.

If you would like your business's public information removed from our database, please visit our "Data Removal" page or contact our privacy team. We will process your request promptly.

For the data we compile and sell, RangeLead acts as a Data Controller. When you purchase data from us, you also become a Data Controller and are responsible for ensuring your use of the data is compliant with any applicable regulations.

Yes, we do! Our affiliate program is a great way for marketing agencies, bloggers, and industry influencers to earn commissions by promoting RangeLead.

You can sign up through the "Affiliates" link in our website footer. The application process is quick and easy, and you'll get access to a dashboard with your unique referral links and marketing materials.

We offer a competitive commission of 20% on all qualifying sales generated through your unique affiliate link. Payouts are made monthly via PayPal or Stripe.

The best way to reach us is via the "Contact Us" form on our website or by emailing our support team directly at [email protected].

Our support team is available from 9:00 AM to 5:00 PM (UTC-5) Monday through Friday. We aim to respond to all inquiries within 24 business hours.

For any data quality issues, please email [email protected] with your order number and a description of the problem. Our team will investigate immediately.